ace360 Terms and Conditions

By accessing, registering on, or using any part of the ace360 platform at ace360.live, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These terms form a legally binding agreement between you and ace360.

If you do not agree with any part of these terms, you must stop using ace360 immediately. Continued use of the platform after any update to these terms constitutes your acceptance of the revised version.

ace360 reserves the right to amend these terms at any time. When changes are made, the updated version will be published on this page with a revised "last updated" date. It is your responsibility to check this page periodically.

To use ace360, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age. ace360 does not permit underage gambling under any circumstances.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited by local law.
• You must not be listed on any self-exclusion register or have previously been excluded from ace360.
• You must be acting on your own behalf and not as an agent or representative of any third party.
• You must not be a current employee, contractor, or close family member of an ace360 employee.

ace360 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within the requested timeframe may result in account suspension or closure.

To access the full range of ace360 services, you must create a registered account. During registration, you agree to provide accurate, complete, and up-to-date information. Providing false information is a breach of these terms and may result in immediate account closure.

• Each person may hold only one ace360 account. Duplicate accounts will be merged or closed at our discretion.
• You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone.
• You must notify ace360 immediately if you suspect unauthorised access to your account.
• Account details including name, date of birth, and payment information must match your verified identity documents.
• ace360 is not liable for any losses resulting from unauthorised account access caused by your failure to keep credentials secure.

ace360 supports deposits via bKash, Nagad, Rocket, and other approved payment methods. All deposits are processed in Bangladeshi Taka (BDT) unless otherwise stated. Minimum and maximum deposit limits apply and are displayed at the time of transaction.

• Deposits are credited to your ace360 account balance in real time in most cases. Processing times may vary depending on your payment provider.
• ace360 does not charge fees on deposits, but your payment provider may apply their own charges.
• You may only deposit funds from payment accounts registered in your own name. Third-party deposits are not permitted.
• ace360 reserves the right to refuse or reverse any deposit that cannot be verified or that appears to be linked to fraudulent activity.

Withdrawals from your ace360 account are processed to the same payment method used for your most recent deposit, subject to verification requirements. ace360 aims to process all withdrawal requests within 15 minutes during normal operating hours.

• Withdrawals are only available after successful KYC verification has been completed on your account.
• Minimum withdrawal amounts apply and are displayed in the cashier section of your account.
• Withdrawals can only be made to payment accounts registered in your own name. ace360 will not process withdrawals to third-party accounts.
• In cases where a withdrawal request triggers additional security checks, processing may take up to 3 business days.
• ace360 reserves the right to request additional documentation before processing any withdrawal at its discretion.

ace360 offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms stated on the relevant promotion page, as well as the general bonus terms outlined here.

• Bonuses are credited as bonus funds and are subject to wagering requirements before any associated winnings can be withdrawn.
• Wagering requirements, eligible games, minimum odds, and expiry dates are stated clearly on each promotion page.
• ace360 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice.
• Only one welcome bonus may be claimed per player, per household, and per IP address.
• Bonuses obtained through fraudulent means, including the use of multiple accounts, will be voided and the associated account may be closed.
• ace360 reserves the right to withhold bonus winnings if there is evidence of bonus abuse or exploitation of promotional terms.

All games available on ace360 are operated using certified random number generators (RNG) and are independently audited for fairness. Return-to-player (RTP) percentages are published openly for all games.

• Each game on ace360 has its own set of rules, which are accessible from within the game interface. It is your responsibility to understand the rules before placing a bet.
• In the event of a technical malfunction during a game, the round will be declared void and any stakes will be returned to your account balance.
• ace360 reserves the right to void any bet or game result that is the product of a software error, data feed failure, or any other technical issue.
• Live casino games are subject to the rules of the specific game variant being played, as managed by the live dealer and the game provider.

The following activities are strictly prohibited on ace360. Engaging in any of these activities will result in immediate account suspension and may result in permanent closure and forfeiture of balances:

• Using automated software, bots, scripts, or any other tool to place bets or interact with the platform without human input.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Any winnings obtained through exploitation will be voided.
• Colluding with other players to manipulate game outcomes, particularly in poker or other multiplayer games.
• Using ace360 for any form of money laundering, fraud, or other illegal financial activity.
• Creating multiple accounts to claim bonuses more than once or to circumvent account restrictions.
• Attempting to access other players' accounts or any part of the ace360 system without authorisation.
• Engaging in any activity that disrupts the normal operation of the platform or negatively affects other players' experience.

ace360 reserves the right to suspend, restrict, or permanently close any account at its sole discretion. Common reasons for account action include, but are not limited to:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Providing false or misleading information during registration or verification.
• Engaging in any prohibited activity as outlined in Section 8.

You may also close your own ace360 account at any time by contacting our support team. If you close your account voluntarily, any remaining real money balance will be returned to your verified payment method after standard processing checks. Bonus balances are forfeited upon account closure.

ace360 collects and processes personal data in accordance with our Privacy Policy. By using ace360, you consent to the collection and use of your data as described in that policy.

• Your personal data is used to operate your account, process transactions, verify your identity, and comply with legal obligations.
• ace360 does not sell your personal data to third parties for marketing purposes.
• Data is stored securely using industry-standard encryption and access controls.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

For full details on how ace360 handles your data, please read our Privacy Policy.

ace360 is committed to promoting responsible gaming. We provide a range of tools to help players manage their gambling activity and stay in control. These tools are available to all registered players at no cost.

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Reminders: Receive notifications after a set period of play to remind you how long you have been active.
• Cooling-Off Periods: Take a short break from gambling by activating a cooling-off period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or temporarily exclude yourself from ace360 if you feel your gambling is out of control.

For more information on responsible gaming tools and support resources, please visit our Responsible Gaming page.

To the fullest extent permitted by applicable law, ace360 shall not be liable for any direct, indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to:

• Loss of funds due to technical malfunctions, server outages, or connectivity issues beyond our reasonable control.
• Losses resulting from your failure to comply with these Terms and Conditions.
• Any unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Losses arising from your reliance on information provided on the platform that is subsequently found to be inaccurate.

ace360 makes no warranty that the platform will be available at all times or that it will be free from errors or interruptions. We will make reasonable efforts to maintain service availability but cannot guarantee uninterrupted access.

ace360 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the revised terms will be published on this page with an updated "last updated" date at the top of the document.

For significant changes that materially affect your rights or obligations, ace360 will make reasonable efforts to notify registered players via email or an in-platform notification. However, it remains your responsibility to review these terms periodically.

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the ace360 support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly from your ace360 account dashboard, 24/7.
• FAQ: Visit our FAQ page for answers to common questions.

For responsible gaming support, please visit our dedicated Responsible Gaming page where you will find tools, resources, and contact information for professional support services.