ace360 Privacy Policy

ace360 is an online gaming and sports betting platform operating at ace360.live. We provide casino games, live dealer tables, sports betting, and related entertainment services to registered players.

For the purposes of this Privacy Policy, ace360 is the data controller responsible for the personal information collected through the platform. When we say "we", "us", or "ace360", we are referring to the platform and its operating entity.

If you have any questions about how ace360 handles your personal data, you can contact our Data Protection team at [email protected] at any time.

ace360 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and in some cases from third-party verification providers. Here is a breakdown of what we collect and why:

ace360 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with why it was originally collected.

• Account Management: Creating and maintaining your ace360 account, verifying your identity, and managing your preferences.
• Transaction Processing: Handling deposits, withdrawals, and bonus credits securely and accurately.
• Customer Support: Responding to your queries, resolving disputes, and providing assistance through live chat and email.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, fraudulent transactions, and abuse of the platform.
• Legal Compliance: Meeting our obligations under applicable laws, including anti-money laundering (AML) regulations and responsible gaming requirements.
• Responsible Gaming: Monitoring your gaming activity to identify signs of problem gambling and applying appropriate safeguards where necessary.
• Platform Improvement: Analysing aggregated usage data to improve game performance, user experience, and platform reliability.
• Marketing Communications: Sending you relevant promotions and offers — but only if you have opted in to receive them. You can opt out at any time.

ace360 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual Necessity: Processing required to fulfil our contract with you — for example, operating your account and processing your transactions.
• Legal Obligation: Processing required to comply with applicable laws, such as AML regulations, age verification requirements, and tax reporting obligations.
• Legitimate Interests: Processing carried out for ace360's legitimate business interests, such as fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You can withdraw consent at any time without affecting the lawfulness of prior processing.

ace360 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Here is what we use and why:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and game display options. These improve your experience but are not strictly necessary.
• Analytics Cookies: Help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant promotional content. These are only active if you have consented to marketing communications.

You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the ace360 platform.

ace360 does not sell your personal data. We share data only in the following limited circumstances, and only with parties who are contractually obligated to protect it:

• Payment Processors: We share necessary financial data with payment providers such as bKash, Nagad, and Rocket to process your deposits and withdrawals securely.
• Identity Verification Providers: We use third-party KYC services to verify your identity and age. These providers receive only the data necessary to complete verification.
• Game Providers: Some games on ace360 are provided by third-party game studios. These providers may receive anonymised session data for game performance purposes.
• Regulatory Authorities: We may be required to share data with government agencies, law enforcement, or regulatory bodies when legally obligated to do so.
• Fraud Prevention Services: We share data with fraud detection partners to protect the platform and all players from fraudulent activity.

ace360 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

When data is no longer required, ace360 securely deletes or anonymises it in accordance with our internal data disposal procedures.

As a player on ace360, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

• Right of Access: You can request a copy of all personal data ace360 holds about you, along with information about how it is being used.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to have it corrected. You can update most account details directly through your account settings.
• Right to Erasure: You can request that ace360 delete your personal data. This right is subject to legal retention requirements — we may need to retain certain data even after your account is closed.
• Right to Restrict Processing: You can ask ace360 to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes. Marketing objections are always honoured immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting prior processing.

ace360 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• Encryption: All data transmitted between your device and ace360 is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our systems is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis. All access is logged and regularly audited.
• Firewalls & Intrusion Detection: Our servers are protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for suspicious activity 24/7.
• Two-Factor Authentication: ace360 supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA to add an extra layer of security to your account.
• Regular Security Audits: We conduct regular internal and third-party security audits to identify and address vulnerabilities before they can be exploited.

ace360 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent underage access.

If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on ace360, please contact us at [email protected] immediately.

The ace360 platform may contain links to third-party websites or services, such as payment provider portals or game provider pages. This Privacy Policy applies only to ace360 and does not cover the privacy practices of any third-party sites.

We encourage you to read the privacy policies of any third-party services you access through or alongside ace360. ace360 is not responsible for the privacy practices or content of external websites.

ace360 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how we use your personal data, we will notify registered players by email or through an in-platform notification before the changes take effect. Your continued use of ace360 after the effective date of any update constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how ace360 handles your personal data, please get in touch with our team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly from your ace360 account dashboard, 24/7.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.

For questions specifically about your rights under this policy, please include "Data Rights Request" in the subject line of your email so we can route your query to the right team quickly.

For information about responsible gaming tools and support, please visit our Responsible Gaming page.